PRODUCT SUPPORT CENTER
RESOURCES FOR MAINTENANCE & SUPPORT
General information
Overview
This Web site section presents the services provided by ICAM’s Technical Support group. This section also highlights the procedures involved in submitting a support request. The mandate of ICAM’s Technical Support group is to solve customer NC manufacturing software and application problems relating to ICAM’s product suite.
ICAM’s support technicians possess diverse and specialized troubleshooting skills. These technicians are qualified to resolve various NC manufacturing issues. ICAM’s Support personnel are very motivated and enjoy day-to-day interaction with customers from major manufacturing industries around the world.
Scope of Service
ICAM’s Customer Support group provides the following services:
- Answer questions about the capabilities of ICAM’s software
- Provide advice and recommendations regarding NC post-processing and integrated machine tool simulation best practices and techniques
- Verify and assist with reporting of software issues
- Assist with software enhancement requests
- Provide new versions of ICAM’s software containing improvements and enhancements that support current operating systems on the market
License management
This section supports users that have purchased CAM-POST and/or related productivity modules with all the necessary procedures to obtain authorization codes. This area also assists users that require license transfers from current workstations to alternate computers.