Product Support Center

Resources for Maintenance & Support

ICAM’s Technical Support group is dedicated to providing a full complement of support services to customers that have purchased Maintenance & Support with their ICAM NC manufacturing software.

Maintaining shop performance at 100% production can be difficult, especially with the introduction of new technologies and capital. This is why ICAM’s Support team is always on-hand to assist with various NC post-processing issues.

ICAM’s vast knowledge of its suite of products and constant exposure to the evolving CNC machine, controller and CAD / CAM system industries is among the reasons why 90% of customer problems are resolved within the first telephone call.

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Technical Support Overview

This Web site section presents the services provided by ICAM’s Technical Support group. This section also highlights the procedures involved with submitting a support request. The mandate of ICAM’s Technical Support group is to solve customer NC manufacturing software and application problems relating to ICAM’s product suite.

The mandate of ICAM’s Technical Support group is to solve customer NC manufacturing software and application problems relating to ICAM’s product suite. ICAM’s support technicians possess diverse and specialized troubleshooting skills. These technicians are qualified to resolve various NC manufacturing issues. ICAM’s Support personel are very motivated and enjoy day-to-day interaction with customers from major manufacturing industries around the world.

General Information

Email support@icam.com
United States Tel: (407) 299-1282 
Fax: (514) 697-8621
Rest of the World Tel: (514) 697-8033 
Fax: (514) 697-8621
Office Hours Monday to Friday 
from 9:00 AM to 5:00 PM EST

ICAM’s Customer Support group provides the following services:

  • Answer questions about the capabilities of ICAM’s software
  • Provide advice and recommendations regarding NC post-processing and integrated machine tool simulation best practices and techniques
  • Verify and assist with reporting of software issues
  • Assist with software enhancement requests
  • Provide new versions of ICAM’s software containing improvements and enhancements that support current operating systems on the market
Please follow the following procedures before calling ICAM’s Technical Support group:

  • Verify the software documentation to assure that the software is being used appropriately
  • Isolate the problem – is it repeatable? If so, identify the conditions when the problem occurs
  • Document hardware type and operating system version
  • Document software version (for example 21.0-0504) – version information may be determined by running the Help About drop-down menu within QUEST, CeRUN or within the full GENER interface

Please include the following header information when communicating via email:

    Name
    Company
    Phone
    Fax
    Product and Version
    Description of Problem

Attach any necessary files that may help to reproduce the problem. These files may include an exported copy of the post-processor or model, the CLDATA file (preferably reduced to a bare minimum necessary to highlight the problem), a sample post-processor listing and/or tape file annotated with comments, a customized CAM interface kit and/or words file (if one is being used), etc. All files sent to ICAM will be treated with strict confidentiality.

Do not send emails to ICAM larger than 5 MB – an alternative method is to upload the data (preferably zipped) through ICAM’s FTP at ftp://ftp.icam.com/incoming. Please note: data uploaded onto the FTP incoming directory cannot be viewed or downloaded by anyone other than ICAM.

License Management

This section supports users that have purchased CAM-POST and / or related productivity modules with all the necessary procedures to obtain authorization codes. This area also assists users that require licence transfers from current workstations to alternate computers.

ICAM grants to Customer (identified below) and Customer accepts from ICAM, a License to use ICAM’s Software products, media, security locks and documentation (Software), under the following terms and conditions.

  • Customer understands that the Software will always remain the property of ICAM and that the Customer’s purchase of this License is a one-time fee (Temporary or Paid-Up) for the limited right to use the Software identified in this agreement, as well as other Software which may be provided by ICAM to the Customer.
  • Customer understands that each Software License granted herein is a Single Seat, Single Computer/CPU based locked license and that each Computer/CPU on which the Software will be installed and operated must be licensed individually or, otherwise when applicable, a Floating License as per ICAM’s Floating Licensing Terms and Conditions.
  • Until such time that ICAM receives full and final payment from Customer, ICAM reserves the right to deliver temporary access codes to activate the Software. Upon ICAM’s receipt of full and final payment, ICAM will provide Customer with permanent access codes for the Software.
  • Customer agrees not to use the Software to provide service bureau, time sharing, or data center service without ICAM’s written authorization.
  • If Customer breaks any term or condition of this Agreement, it is understood that ICAM may revoke this Customer License Agreement and may take further actions against the Customer.
  • Customer agrees to keep the Software confidential at all times, even in the event of breach or termination of this Agreement.

Customer hereby understands and agrees that:

  • a) The ideas, concepts, and specific information as well as all components of the Software are confidential proprietary information and trade secrets belonging to ICAM, and that such information will be treated by Customer at all times as confidential and will not be disclosed to anyone other than persons in the employment of the Customer as required. Such persons shall be bound by the confidentiality of this Agreement.
  • b) All data, reference materials, documentation, security lock(s) and records in any way incorporating or reflecting any of such confidential proprietary information shall belong exclusively to ICAM.
  • Customer agrees not to change, modify, or reverse-engineer the Software and further agrees not to permit the use of the Software by any third party not licensed under this Agreement.
  • Customer agrees not to copy the Software except for Customer’s backup purposes, and to endeavour to keep unpermitted copies of the Software from being made. Customer further agrees to keep records of all copies made and agrees to allow ICAM access to these records if requested.
  • Customer accepts full responsibility for the installation, management and operations of the Software.
  • Customer agrees not to modify any copyright, trade secret or trade mark notices in or on the Software and further agrees to protect ICAM from and reimburse ICAM for, any loss if such modifications are made.
  • Customer agrees not to develop any product which competes with the Software, and further agrees not to permit or cause the Software provided hereunder to be used as a basis for such development.
  • Customer agrees not to permit or cause said confidential proprietary information to be placed in the public domain.
  • If the Software License is Temporary, Customer agrees to return all forms of the Software, including media, documentation and security locks, all in good condition to ICAM via registered mail or courier, such that it is received by ICAM on or before the last day of the evaluation period. Customer agrees that its failure to meet this condition constitutes acceptance of the Software for which Customer will pay full list price and, at which time this agreement will be automatically converted from a Temporary License to a Paid-Up License.
  • Customer agrees to supply all the information requested hereunder and in the attached Customer Site Information Sheet which pertains to the technical identification of the Computer/CPU System(s) to be licensed and to its (their) installation site(s).
  • Customer understands and respects that ICAM develops and supplies its own highly specialized software products and related services under license agreements and contracts to its customers and therefore Customer agrees that without specific written agreement with ICAM to the contrary, that it will not circumvent any ICAM services or contracts by hiring directly or indirectly through a third party any ICAM employee during the term of any agreement with ICAM and for a period of 2 years thereafter. Customer agrees that failure to comply with this requirement will result in a pre-approved and automatically billed employee transfer fee of $100,000.00 in Canadian Funds per ICAM’s standard payment terms and conditions, with payment due from Customer to ICAM prior to the employee’s commencement of direct or indirect employment with or for Customer. Customer further understands and agrees that it and ICAM employees are bound by agreements with non-compete and strict confidentiality terms designed to protect ICAM’s business, trademarks and intellectual property and that the transfer of an employee and the associated fee does not eliminate or diminish in any way the employee’s or the Customer’s obligations to respect such agreements.
    Because violation of this Agreement will harm the value of ICAM’s technological developments, ICAM shall be entitled to equitable relief to protect its interest therein, including, but not limited to injunctive relief, specific performance, as well as monetary damages in the event of any breach of this Agreement.
  • Customer agrees to notify ICAM immediately, in writing, should anyone allege that Customer’s use of the Software violates any rights. With the exception of consequential damages, ICAM will protect the Customer from, and reimburse the Customer for any costs and losses resulting from proof of such allegations, provided Customer is not in breach of this Agreement.
  • ICAM warrants for a period of ninety (90) days that the software will perform the functions and operate in the manner described in the user documentation provided by ICAM and ICAM retains the right to modify either the software or user documentation to maintain compatibility.
  • The express warranties set forth in this Agreement are in lieu of all other warranties, either legal or conventional, expressed, or implied, including without limitation, any warranties of merchantability or fitness for a particular purpose and all such other warranties are hereby disclaimed and excluded by ICAM.
  • Unless otherwise agreed in writing by ICAM in a separate agreement such as the Software Program Maintenance And Support Agreement, Customer accepts that ICAM may release updated versions of the Product(s) to which customer will have no rights. For those customers without a Maintenance and Support Agreement in effect, any maintenance or technical requests regarding their license (such as license transfers, updates, media, documentation) will be subject to additional charges or license transfer fees according to ICAM’s prevailing rates.
  • ICAM warrants that the Software will perform as specified in the Software documentation, but does not warrant that it will meet any particular needs, be trouble free or that all problems will be fixed.
  • Customer agrees that the extent of ICAM’s liability to the Customer is limited to the amount paid by the Customer to ICAM for the Software.
  • Customer agrees that his rights to make any claim against ICAM will be lost should the Customer not meet any of his obligations in this Agreement. Customer further agrees that any claim against ICAM will be made within the thirty (30) days which follow Customer’s receipt of the Software.
  • Customer agrees that the Software and this License to use the Software is non-transferable and that their sale, Sub-License, loan or donation is strictly prohibited without written permission from ICAM.
  • This Agreement supersedes all prior discussions, representations, understandings, or Agreements between the Customer and ICAM with respect to this subject matter. It is agreed and understood that at the option of ICAM, the laws of the State of Florida, U.S.A. or the Province of Quebec, Canada will govern the interpretation of this Agreement.

AMMENDMENT FOR FLOATING LICENSES

  • ICAM Technologies grants you a non-exclusive license to install up to the declared granted number of copies of each software program contained in your license pack. In addition, the maximum number of copies that can execute concurrently is stated in your license pack as the concurrent number.
  • By installing this license pack, you agree to be bound by the terms of ICAM Technologies Corporation’s Software License Agreement (SLA) and this addendum to the ICAM Technologies SLA.
ICAM grants to Customer and Customer accepts from ICAM, a License to use ICAM’s Software products, media, security locks and documentation (Software), under the following terms and conditions.

Customer understands that the Software will always remain the property of ICAM and that the Customer’s purchase of this License is a one-time fee (Temporary or Paid-Up) for the limited right to use the Software identified in this agreement, as well as other Software which may be provided by ICAM to the Customer.
Customer understands that each Software License granted herein is a Single Seat, Single Computer/CPU based locked license and that each Computer/CPU on which the Software will be installed and operated must be licensed individually or, otherwise when applicable, a Floating License as per ICAM’s Floating Licensing Terms and Conditions.

Until such time that ICAM receives full and final payment from Customer, ICAM reserves the right to deliver temporary access codes to activate the Software. Upon ICAM’s receipt of full and final payment, ICAM will provide Customer with permanent access codes for the Software.
Customer agrees not to use the Software to provide service bureau, time sharing, or data center service without ICAM’s written authorization.
If Customer breaks any term or condition of this Agreement, it is understood that ICAM may revoke this Customer License Agreement and may take further actions against the Customer.

Customer agrees to keep the Software confidential at all times, even in the event of breach or termination of this Agreement.
Customer hereby understands and agrees that:

a) The ideas, concepts, and specific information as well as all components of the Software are confidential proprietary information and trade secrets belonging to ICAM, and that such information will be treated by Customer at all times as confidential and will not be disclosed to anyone other than persons in the employment of the Customer as required. Such persons shall be bound by the confidentiality of this Agreement.

b) All data, reference materials, documentation, security lock(s) and records in any way incorporating or reflecting any of such confidential proprietary information shall belong exclusively to ICAM.

Customer agrees not to change, modify, or reverse-engineer the Software and further agrees not to permit the use of the Software by any third party not licensed under this Agreement.

Customer agrees not to copy the Software except for Customer’s backup purposes, and to endeavour to keep unpermitted copies of the Software from being made. Customer further agrees to keep records of all copies made and agrees to allow ICAM access to these records if requested.

Customer accepts full responsibility for the installation, management and operations of the Software.

Customer agrees not to modify any copyright, trade secret or trade mark notices in or on the Software and further agrees to protect ICAM from and reimburse ICAM for, any loss if such modifications are made.

Customer agrees not to develop any product which competes with the Software, and further agrees not to permit or cause the Software provided hereunder to be used as a basis for such development.

Customer agrees not to permit or cause said confidential proprietary information to be placed in the public domain.

If the Software License is Temporary, Customer agrees to return all forms of the Software, including media, documentation and security locks, all in good condition to ICAM via registered mail or courier, such that it is received by ICAM on or before the last day of the evaluation period. Customer agrees that its failure to meet this condition constitutes acceptance of the Software for which Customer will pay full list price and, at which time this agreement will be automatically converted from a Temporary License to a Paid-Up License.

Customer understands and respects that ICAM develops and supplies its own highly specialized software products and related services under license agreements and contracts to its customers and therefore Customer agrees that without specific written agreement with ICAM to the contrary, that it will not circumvent any ICAM services or contracts by hiring directly or indirectly through a third party any ICAM employee during the term of any agreement with ICAM and for a period of 2 years thereafter. Customer agrees that failure to comply with this requirement will result in a pre-approved and automatically billed employee transfer fee of $100,000.00 in Canadian Funds per ICAM’s standard payment terms and conditions, with payment due from Customer to ICAM prior to the employee’s commencement of direct or indirect employment with or for Customer. Customer further understands and agrees that it and ICAM employees are bound by agreements with non-compete and strict confidentiality terms designed to protect ICAM’s business, trademarks and intellectual property and that the transfer of an employee and the associated fee does not eliminate or diminish in any way the employee’s or the Customer’s obligations to respect such agreements.

Because violation of this Agreement will harm the value of ICAM’s technological developments, ICAM shall be entitled to equitable relief to protect its interest therein, including, but not limited to injunctive relief, specific performance, as well as monetary damages in the event of any breach of this Agreement.

Customer agrees to notify ICAM immediately, in writing, should anyone allege that Customer’s use of the Software violates any rights. With the exception of consequential damages, ICAM will protect the Customer from, and reimburse the Customer for any costs and losses resulting from proof of such allegations, provided Customer is not in breach of this Agreement.

ICAM warrants for a period of ninety (90) days that the software will perform the functions and operate in the manner described in the user documentation provided by ICAM and ICAM retains the right to modify either the software or user documentation to maintain compatibility.

The express warranties set forth in this Agreement are in lieu of all other warranties, either legal or conventional, expressed, or implied, including without limitation, any warranties of merchantability or fitness for a particular purpose and all such other warranties are hereby disclaimed and excluded by ICAM.

Unless otherwise agreed in writing by ICAM in a separate agreement such as the Software Program Maintenance And Support Agreement, Customer accepts that ICAM may release updated versions of the Product(s) to which customer will have no rights. For those customers without a Maintenance and Support Agreement in effect, any maintenance or technical requests regarding their license (such as license transfers, updates, media, documentation) will be subject to additional charges or license transfer fees according to ICAM’s prevailing rates.

ICAM warrants that the Software will perform as specified in the Software documentation, but does not warrant that it will meet any particular needs, be trouble free or that all problems will be fixed.

Customer agrees that the extent of ICAM’s liability to the Customer is limited to the amount paid by the Customer to ICAM for the Software.
Customer agrees that his rights to make any claim against ICAM will be lost should the Customer not meet any of his obligations in this Agreement. Customer further agrees that any claim against ICAM will be made within the thirty (30) days which follow Customer’s receipt of the Software.

Customer agrees that the Software and this License to use the Software is non-transferable and that their sale, Sub-License, loan or donation is strictly prohibited without written permission from ICAM.

This Agreement supersedes all prior discussions, representations, understandings, or Agreements between the Customer and ICAM with respect to this subject matter. It is agreed and understood that at the option of ICAM, the laws of the State of Florida, U.S.A. or the Province of Quebec, Canada will govern the interpretation of this Agreement.

The parties to the present hereby confirm that they have requested that this Agreement and all future communications and correspondence be drawn up in the English language.

A. TERM

The services purchased hereunder for the licensed product(s) (ICAM software program(s), media and documentation) will be provided to LICENSEE for a one year period, unless otherwise stated in writing by ICAM. The support services shall be provided to LICENSEE by ICAM or ICAM’s authorized representative (where applicable).

ICAM’s Software Program Maintenance and Support Service charges are as formally quoted by ICAM and are payable in advance by LICENSEE to ICAM. LICENSEE shall benefit from an option to renew the Software Program Maintenance and Support Agreement for an additional one (1) year period from the date of expiration of the then current term. Sixty (60) days prior to the expiration of the then current term, ICAM will send a detailed quotation for the subsequent term. Timely receipt of a formal purchase order from LICENSEE shall constitute LICENSEE’s acceptance to renew the present Agreement.

This Agreement may be terminated by ICAM in the event LICENSEE fails to pay support fees as set forth herein.

ICAM reserves the right to modify the services hereunder upon renewal.

B. TELEPHONE, INTERNET AND FAX SUPPORT SERVICES

The telephone hotline service is available from 9 am to 5 pm Eastern Time (North American) during regular working days, not including the weekends and legal holidays. Access to ICAM’s technical support database is available through internet services. Performance Quality Reports (PQR) are encouraged to be sent by fax at any time.

C. VERBAL REPORTS

Software errors, malfunctions and defects may be reported by LICENSEE using the Telephone Hotline Service provided by ICAM to its entitled customers.

D. WRITTEN REPORTS

Software errors, malfunctions and defects may also be reported by LICENSEE, in writing, using the appropriate “Performance Quality Report” (PQR) forms.

E. RESPONSE TIME

ICAM shall address written requests, inquiries, and problems upon receipt of Performance Quality Reports from LICENSEE or ICAM’s Authorized Representative (if applicable) and shall respond to program errors, defects and malfunctions in a timely fashion. As per ICAM’s policy, 80% of incoming verbal and written reports are brought to resolution during the initial phone session, 90% of the problems get solved within 24 hours and 100% of problems get solved or responded to within 48 hours. If it is anticipated that a resolution may not be attained within 48 hours, an estimated resolution date will be given.

ICAM’s sole obligation under this section is to correct promptly and efficiently any and all errors, defects, and malfunctions in the Program and ICAM does not guarantee or warrant the results of the support services or that all errors, defects, and malfunctions will be corrected. ICAM shall not be liable for any loss or damage caused by delay in providing the Program, services, or any other performance pursuant to this Agreement.

LICENSEE agrees that the terms related to proprietary rights, copyrights and confidentiality of the basic ICAM Software License Agreement applies to any improvements, corrections, upgrades and updates provided by ICAM pursuant to the present Agreement.

F. UPDATES TO SOFTWARE

ICAM agrees to provide LICENSEE with new versions of the Product(s) containing corrections and improvements for the relevant operating platform, as set forth in the ICAM Software License Agreement, as they are officially released. Urgent problems are handled by pre-releases where appropriate. As part of our Maintenance and Support Contract, customers are entitled to one license transfer per maintenance year for each license, at no additional charge. License transfers will only be permitted within the same hardware platform and operating system. For customers, on M&S, that require cross-platform license transfers, UNIX to MS Windows, or vice versa, for example, a 15% trade-in value against the purchase of a new license will be provided on each individual license transfer.
For those customers without a Maintenance and Support Agreement in effect, any maintenance or technical requests regarding their license (such as license transfers, updates, media, documentation) will be subject to additional charges or license transfer fees according to ICAM’s prevailing rates.

G. PAYMENT

ICAM will invoice LICENSEE on the date this Agreement becomes effective. LICENSEE undertakes to pay all charges for the purchase of such services to ICAM within thirty (30) days of invoicing from ICAM.

The charges for the purchase of Software Program Maintenance and Support Services do not include taxes and custom duties. Any applicable taxes and duties shall be paid by LICENSEE.

Delivery of the product(s) shall be F.O.B. ICAM, Sainte-Anne-de-Bellevue. Shipment will be made via UPS or Federal Express Courier and freight charges will be billed to LICENSEE.

Overdue payments shall bear an interest at the rate of 3% above the current U.S. prime rate (but shall not exceed the maximum permitted by law) on all amounts outstanding from the date when payment is due until the date payment is received.

ICAM shall be the sole and exclusive authority in establishing applicable charges for the Software Program Maintenance and Support Services and, may change the scope of such services and applicable charges, with respect thereto, upon written notice to LICENSEE not less than sixty (60) days prior to the expiration of the Software Program Maintenance and Support Agreement. The costs for telephone and fax communications shall be borne by the originator.

H .CONSULTING MAINTENANCE AND CUSTOM DEVELOPMENT

ICAM agrees to make itself available to LICENSEE on a best efforts basis to provide LICENSEE requested repairs, maintenance, error corrections or LICENSEE specified new functions and features for the Product(s) according to ICAM’s then current terms, conditions, and labour billing rates for such services.

I. TRAINING

ICAM agrees to make itself available to LICENSEE on a best efforts basis to provide training in the use of the Product(s) according to ICAM’s then current terms, conditions, and labour billing rates for such services.

A. TERM

The services purchased hereunder for the licensed product(s) (ICAM software program(s), media and documentation) will be provided to LICENSEE for a one year, unless otherwise stated in writing by ICAM. The support services shall be provided to LICENSEE by ICAM or ICAM’s authorized representative (where applicable).

ICAM’s Dedicated Post-Processor Maintenance and Limited Technical Support Service charges are as formally quoted by ICAM and are payable in advance by LICENSEE to ICAM. LICENSEE shall benefit from an option to renew the Maintenance and Support Agreement for an additional one (1) year period from the date of expiration of the then current term. Sixty (60) days prior to the expiration of the then current term, ICAM will send a detailed quotation for the subsequent term. Timely receipt of a formal purchase order from LICENSEE shall constitute LICENSEE’s acceptance to renew the present Agreement.

This Agreement may be terminated by ICAM in the event LICENSEE fails to pay support fees as set forth herein.

ICAM reserves the right to modify the services hereunder upon renewal.

B. TELEPHONE, INTERNET AND FAX SUPPORT SERVICES

The telephone hotline service is available from 9 am to 5 pm Eastern Time (North American) during regular working days, not including the weekends and legal holidays. Access to ICAM’s technical support database is available through internet services. Performance Quality Reports (PQR) are encouraged to be sent by fax at any time.

C. VERBAL REPORTS

Software errors, malfunctions and defects may be reported by LICENSEE using the Telephone Hotline Service provided by ICAM to its entitled customers.

D. WRITTEN REPORTS

Software errors, malfunctions and defects may also be reported by LICENSEE, in writing, using the appropriate “Performance Quality Report” (PQR) forms.

E. RESPONSE TIME

ICAM shall address written requests, inquiries, and problems upon receipt of Performance Quality Reports from LICENSEE or ICAM’s Authorized Representative (if applicable) and shall respond to program errors, defects and malfunctions in a timely fashion.

ICAM’s sole obligation under this section is to correct promptly and efficiently any and all errors, defects, and malfunctions in the Program and ICAM does not guarantee or warrant the results of the support services or that all errors, defects, and malfunctions will be corrected. ICAM shall not be liable for any loss or damage caused by delay in providing the Program, services, or any other performance pursuant to this Agreement.

LICENSEE agrees that the terms related to proprietary rights, copyrights and confidentiality of the basic ICAM Software License Agreement applies to any improvements, corrections, upgrades and updates provided by ICAM pursuant to the present Agreement.

F. UPDATES TO SOFTWARE

Under the dedicated post maintenance and support program, Licensee will have priority access to ICAM’s technical support staff to perform minor modifications to the post-processor, as well as access to the latest post-processor technology developed by ICAM for its CAM-POST product line which applies to the nature of the custom post-processor maintained. This program not only updates the post-processor executable, but also provides the necessary updates to the post when an interface from the licensed CAD/CAM system changes. In addition, the maintenance program includes two license transfers to replacement hardware per year. License transfers will only be permitted within the same hardware platform and operating system. For customers, on M&S, that require cross-platform license transfers, UNIX to MS Windows, or vice versa, for example, a 15% trade-in value against the purchase of a new license will be provided on each individual license transfer.

For those customers without a Maintenance and Support Agreement in effect, any maintenance or technical requests regarding the post-processor (such as license transfers, updates, media, documentation) will be subject to additional charges or license transfer fees according to ICAM’s prevailing rates.

G. PAYMENT

ICAM will invoice LICENSEE on the date this Agreement becomes effective. LICENSEE undertakes to pay all charges for the purchase of such services to ICAM within thirty (30) days of invoicing from ICAM.

The charges for the purchase of Maintenance and Support Services do not include taxes and custom duties. Any applicable taxes and duties shall be paid by LICENSEE.

Delivery of the product(s) shall be F.O.B. ICAM, Sainte-Anne-de-Bellevue. Shipment will be made via UPS or Federal Express Courier and freight charges will be billed to LICENSEE.

Overdue payments shall bear an interest at the rate of 3% above the current U.S. prime rate (but shall not exceed the maximum permitted by law) on all amounts outstanding from the date when payment is due until the date payment is received.

ICAM shall be the sole and exclusive authority in establishing applicable charges for Maintenance and Support Services and, may change the scope of such services and applicable charges, with respect thereto, upon written notice to LICENSEE not less than sixty (60) days prior to the expiration of the Maintenance and Support Agreement. The costs for telephone and fax communications shall be borne by the originator.

H .CONSULTING MAINTENANCE AND CUSTOM DEVELOPMENT

ICAM agrees to make itself available to LICENSEE on a best efforts basis to provide LICENSEE requested repairs, maintenance, error corrections or LICENSEE specified new functions and features for the Product(s) according to ICAM’s then current terms, conditions, and labour billing rates for such services.

ICAM software is security locked and runs on specific computer systems that have been designated by the computer’s identification numbers.
Upon completing ICAM’s software installation procedure, users will be required to obtain the systems ID by executing the software utility named ICAMID. This utility will display the system ID for that particular computer. Carefully note the ID number within the “Authorization code Request Form”.

The “Authorization code Request Form” may be downloaded by selecting the document link. Please note, the form is in Adobe Portable Document Format (PDF). Adobe Acrobat Reader is included with CAM-POST distribution CD-ROM and is freely available directly from Adobe for various Windows and Unix platforms.

Upon completing and faxing the Authorization code Request Form to ICAM Technologies, a Product Licensing representative will fax / email an authorization code(s) as well as instructions to enter the code(s) within the ICAM software. The software will be executable once the authorization code(s) have been entered into the file called a key file.

Users that require to transfer the ICAM software to a new platform or system will be required to fill out the above-motioned Authorization code Request Form as well as the “Amendment to ICAM Software License Agreement Form“.

Upon completing and returning the corresponding documents to ICAM Technologies, a representative will contact the client to complete the transaction.

License transfers will only be permitted within the same hardware platform and operating system. For customers, on M&S that require cross-platform license transfers, UNIX to MS Windows, or vice versa, for example, a 15% trade-in value against the purchase of a new license will be provided on each individual license transfer.

Tel: (514) 697-8033
Fax : (514) 697-8621
E-mail: support@icam.com

Support Center Special Notice to CAM-POST Users

ICAM Technologies Corporation has released and shipped CAM-POST® Version 22 to all its customers that have subscribed to its Maintenance & Support Program. ICAM will only maintain and provide technical support services to customers on the current version of CAM-POST and the prior edition.

It is therefore, recommended that all clients using older versions of CAM-POST upgrade to either V20 or V21 to take full advantage of the enhancements and advanced optimization features offered in these more recent CAM-POST releases.